FAQS

FREQUENTLY ASKED QUESTIONS.

Can I re-order extra uniforms at a later date?
Yes! DUNK maintains a detailed database of all previous orders, allowing extras to be purchased if and when needed. No minimums apply to any re-order.

 

How much do your uniforms cost?
Click here to view pricing for our jerseys and uniforms. If you’d like a quote we’d be happy to oblige, just contact us!

 

What are your payment terms?
Production of your order will not commence until a minimum 50% deposit is paid, the remainder is payable prior to dispatch. Your order will not be shipped until your account has been paid in full and cleared. As we promptly process all orders to production, deposits are non-refundable once a 24 hour period has elapsed.

 

How can I pay?
Orders are payable by EFT, PayPal or credit card. We accept Visa, Mastercard and Amex for credit payments.

 

What is your turnaround time?
Once your deposit has been cleared, you will generally receive your order within 3-4 weeks. If you require your order by a particular date, DUNK can advise if this is achievable upon enquiry. To maintain our quick turnaround times, your order will be processed immediately to production once your order details are confirmed and deposit paid – as such we cannot accept any alterations to orders after this time.

 

Can I pay extra to receive my order more quickly?
No, but if you choose to order from an existing design we have on file, we may be able to have your order ready within a slightly shorter turnaround.

 

What are your delivery costs?
DUNK offers free standard delivery throughout Australia for all orders valued at $495 or greater. For orders of lesser value delivery will cost between $10-25, dependent on quantity. Express delivery services are available at a small surcharge.

 

Who do you ship with?
DUNK ships via standard registered service with Australia Post. Goods will be delivered on business days only. Once your order has been lodged for delivery you will receive a confirmation email with tracking reference. For your peace of mind all deliveries are fully insured in the unlikely event of non-delivery or damage during transit.

 

Does DUNK ship internationally?
No. DUNK delivers throughout Australia only.

 

Can I collect my order once it’s ready?
No, this service is unfortunately not available.

 

Can you send me sizing samples?
Yes. Deposit and postage costs apply.

 

Do you have a uniform sizing chart?
Yes, click here for our uniform sizing chart. All DUNK apparel is of standard sizing – we generally recommend that players select the size they’d typically wear outside of sport. We make uniforms to suit junior and senior players, both male and female.

 

Can I mix and match sizes when ordering?
Yes. When ordering full uniforms, the jersey and shorts for a particular player do not need to be of matching size.

 

What colours do you have available?
Over 500 colours are available, the choices are endless!

 

Are you able to match exact colour shades?
DUNK can match colour shades on request, and utilise supplied colour codes.

 

What playing numbers can I choose from?
You are able to select any numbers you want. Current FIBA regulations state that players shall use numbers 0 and 00 and from 1 to 99, however be mindful that some competitions may only allow a limited range of these numbers. If you’re uncertain of what’s allowed be sure to check with your competition prior to ordering.

 

Is there an extra charge to add player names to jerseys?
Nope! This service is inclusive of our pricing.

 

What’s the maximum number of characters I can use as a player name on jerseys?
There is a fifteen character limit and only English alphanumeric characters are acceptable. We also use upper case lettering for all player names.

 

Do you have any stock uniforms ready to sell?

No.

 

Do you sell reversible playing uniforms?
No.

 

Is there a guarantee available?
DUNK offers a three-month quality guarantee on all orders, with exchange or credit offered for manufacturer defects only. No refunds or exchanges are available for orders in regards to sizing issues or otherwise.

 

Are there any specific care instructions for your uniforms?
All DUNK apparel can be put through both hot or cold washes. Use drip dry for best results.