FAQS

FREQUENTLY ASKED QUESTIONS.

Brisbane workshop vs Vietnam workshop, what’s the difference?
Honestly speaking, very little. Each production option follows an identical production process with attention to detail, and features the same exceptional quality and workmanship. However orders from our Vietnam workshop are turned around sooner due to the availability of a larger production team and arrive to our Brisbane workshop in scheduled weekly shipments for delivery lodgement. Vietnam orders are also a little cheaper due to reduced labour costs.

 

Is there a minimum order quantity?
The MOQ for new orders is 7 jerseys. Need some design inspiration? Take a look at our Designs Page, Instagram gallery and Facebook portfolio.

 

Do I need to purchase shorts with our jersey order?
Nope! You’re welcome to submit an order for jerseys only.

 

Can I re-order extras at a later time?
Yes! DUNK maintains a detailed database of all previous orders. No minimums apply to re-orders, you’re welcome to re-order what you want – when you need it.

 

How much do your jerseys cost?
Click here to view pricing for our jerseys and uniforms. If you’d like an honest and transparent quote we’re happy to oblige, just contact us.

 

What are your payment terms?
Production of your order will not commence until a minimum 50% deposit has paid. The balance is payable prior to dispatch. Your order will not be shipped until your account has been paid in full and cleared. As we promptly process all orders to production, deposits are non-refundable once a 24 hour period has elapsed.

 

How can I pay?
Orders are payable by EFT or credit card. We accept Visa, Mastercard and Amex for credit payments, no surcharges apply.

 

What is your turnaround time?
Once your deposit has been cleared, your order will be made and dispatched within 3-4 weeks (Vietnam 3 weeks | Brisbane 4 weeks). If you require your order by a particular date, DUNK can advise if this is achievable upon enquiry. To maintain our quick turnaround times, your order will be processed immediately to production once your order details are confirmed and deposit paid – as such we cannot accept any alterations to orders after this time once a 24 hour period has elapsed.

 

Can I pay extra to receive my order more quickly?
You may choose to pay a small surcharge (+$40) to have your order shipped by express service. This will sharply reduce shipping time from Brisbane to your destination.

 

What are your delivery costs?
DUNK offers free standard delivery throughout Australia for all orders valued at $495+. For orders of lesser value, delivery typically costs between $10-30 dependent on quantity. Express delivery is available at a small surcharge (+$40) and recommended if you’d like your order in hand ASAP.

 

Who do you ship with?
DUNK ships via standard registered service with Australia Post, with all lodgements made within the Brisbane Metro Post Zone. Goods will be delivered on business days only. Once your order has been lodged for delivery you will be emailed tracking confirmation from Australia Post. For your peace of mind, all deliveries are fully insured in the unlikely event of non-delivery or damage during transit.

 

My order has been sent and I haven’t received tracking yet?
We recommend checking spam/junk folders in case your notification has filtered through to these. You’re welcome to contact us at any time for further queries regarding delivery updates.

 

Does DUNK ship internationally?
No, we deliver throughout Australia only.

 

Can I collect my order once it’s ready?
No, this service is unfortunately not available.

 

Do you have a physical store I can visit?
To keep running costs affordable, we do not utilise a traditional shopfront. Our business is conducted solely within a busy workshop that is unsuited for walk-in visitors.

 

Can you send me sizing samples?
Yes. Deposit and postage costs apply.

 

Do you have a sizing chart for your uniforms?
Yes, click here for our uniform sizing chart. All DUNK apparel is of standard Australian sizing – we generally recommend that players select the size they’d typically wear outside of sport. We make jerseys and shorts to suit junior and senior players, both male and female. Infant sizing and sizing above 3XL is available on request.

 

Can I mix and match sizes when ordering?
Yes. When ordering full uniforms, the jersey and shorts for a particular player do not need to be of matching size.

 

What colours do you have available?
We can print over 500+ colour variants, the options are endless! Curious if we can replicate your design choice? You’re welcome to contact us and check.

 

Are you able to match exact colour shades?
DUNK can match colour shades on request, and utilise supplied colour codes.

 

Can you include our logos or other custom artwork in a design?
Yep! Please be mindful these must be supplied in usable true vector formats (ai/eps/pdf preferred) otherwise a design surcharge will be incurred for these files to be appropriately redrawn for our use. You’re welcome to send us your files for assessment and advice if you’re unsure of their suitability.

 

What playing numbers can I choose from?
You are able to select any numbers you want. Current FIBA regulations state that players shall use numbers 0 and 00 and from 1 to 99, however be mindful that some competitions may only allow a limited range of these numbers. If you’re uncertain of what’s allowed be sure to check with your competition prior to ordering.

 

Is there an extra charge to add player names to jerseys?
Nope! This service is inclusive of our pricing.

 

What’s the maximum number of characters I can use as a player name on jerseys?
There is a fifteen character limit (including spaces) and only standard English alphanumeric characters are acceptable. We use upper case only for all lettering.

 

Will you provide a mock-up of our design prior to ordering?
Due to setup costs and time, one mock-up only will be supplied (if required) once an order has been confirmed and 50% deposit paid. Minor refinements can then be requested until you’re satisfied with final look.

 

Can you make jerseys with round necks?

Yes! After tireless work and refinement, we’re happy to say that a round neck jersey cut has been added to DUNK’s arsenal. Please note this option is available only for orders made in our Vietnam workshop.

 

Do you have any stock jerseys ready to sell ‘off-the-shelf’?

We sure do. Please click to our Stock Jerseys page for a range of stock jerseys readily available for immediate next-day express dispatch.

 

Can I add logos like NBA and Nike to our jerseys?
Definitely not! Due to copyright, we will not print these logos (and others of a similar nature) on our garments.

 

Is there a guarantee available?
DUNK offers a three-month quality guarantee on all orders, with exchange or credit offered for manufacturer defects only. No refunds or exchanges are available for orders in regards to sizing issues or otherwise. Our refund and returns policy is here.

 

Are there any specific care instructions for your uniforms?
All DUNK apparel can be put through both hot or cold washes. We recommend drip dry for best results.

 

We’re looking to purchase more items for our group, what can you supply?
We can produce matching team warm-up shirts, polos and sports bags on request. Contact us for a quote.